Hear from Executive of the Year: Kim Crawford Goodman, Fiserv
Given to an individual holding an executive-level position at a bank, FI, or fintech whose leadership pushed their team to accomplish great things in 2018, the Executive of the Year award was sought after. We sat down with winner, Kim Crawford Goodman, Fiserv, to hear about her journey through finance and the industry trends she believes are shaping the industry.
I recently transitioned to a new role in our merchant services business, leading U.S.-based Merchant Joint Venture partners and acquirer processing. Acquirer processing is a foundational strength of our transformative combination with First Data, used across many merchant “channels.” As payment providers proliferate, we’re innovating to create value for our clients and their customers.
Financial services help people achieve dreams. I’m honored to work for a provider of technology solutions to financial institutions (FIs) making peoples’ financial lives easier and more secure.
My career journey has allowed me to lead across technology-enabled service businesses, through experiences grounded in payments, technology, travel and financial services from multiple perspectives. As a partner with Bain and Company, my focus was Telecommunications and Technology. I later held leadership roles with Dell Inc. and American Express and was CEO of Worldpay’s U.S. business before joining Fiserv in 2018 leading Card Services.
Together, we intend to redefine how people and businesses move money and information. With deep technological expertise, leading digital and payment capabilities, and scale to deliver integration, we’re committed to innovating for FIs, corporations, merchants and consumers.
Technology advancements have revolutionized consumer expectations. Shoppers seek real-time, simple to use digital tools to purchase and pay. FIs must provide services delivering convenience, freedom and control. Enabling secure, easy digital payments is critical for FIs to remain relevant for consumers.
In merchant services, providers are expanding their merchant value far beyond basic payment acceptance. Merchant acquirers are broadening offers with integrated customer management, inventory management, loyalty programs, ERP information and global acceptance. Our Clover platform exemplifies high quality, expanded “point of sale” services for small to medium-sized merchants.
Balancing digital innovation with risk mitigation to keep consumers safe without disrupting payment transactions is another worldwide trend.
Issuers and merchants must implement risk rules to mitigate fraud while avoiding cardholder disruption due to falsely-declined transactions, which reduce revenue and increase reputational risk. Fiserv is innovating for both issuers (e.g. False Decline Defense) and merchants (e.g. Authorization Optimization), adding value for consumers and the entire ecosystem ensuring legitimate transaction approval while growing loyalty and trust.
Find out more about Fiserv